Case Study: Client in Manufacturing Industry
Case Study: Client in Manufacturing Industry
Name of Project: HRIS and Workforce Management Rollout
Client Sector: Manufacturing Sector
Public/Private: Private
Contract Description
Our client required an expansion on their existing HRIS functionality to fully utilize the extensive array of HR services readily available within the system portal employee self-service account. The undertaking of this project was carried out in an effort to streamline business processes across the entire organisation. Prior to the updated roll–out, only online payslips were accessible to employees from an employee portal account. The client recognised the benefit of enabling the managerial activities to be performed via an online portal account which would allow for real-time decision making; supported across the entire business.
Contract Management
Mobilisation & Requirements Gathering - we developed a strong working relationship with the client as an implementation partner of CoreHR. Our team worked closely with the client during the discovery phase to design a solution that would incorporate all current processes within CoreHR.
System Build - a prototype of the new solution was configured, including additional functionality, that was in-line with the new business requirements that the client previously did not have .The additional functionality included employee service options such as leave tracking, geo-clocking , viewing rosters and shift swaps. It also enabled the same enhanced functionality for managers; as well as analytics on key metrics.
Training & User Acceptance Testing Support - the client received detailed and structured training on all new functionality introduced as part of the project rollout. Process documentation was created to help the client define their end-to-end processes and to train end users.
System Go Live & Implementation - working with the client, we put together a plan to prepare their workforce for the new way of working and to ensure its successful adoption. This resulted in a smooth roll out of the Workforce Management solution to the wider business.
Contract Performance
Client Satisfaction - The client was delighted with the end result as we enabled them to transition from admin-heavy, system orientated tasks to a more user-friendly, online employee self-service portal account.
Client Engagement - the training and collateral provided by the BDO Eaton Square team gave the client great confidence when moving forward with internal training.
Business Improvements - the client was able to implement more efficient business processes with a better utilised support system.
Client Testimonial
“From the 1st day we meet on-site, to the closing of this project, BDO Eaton Square has to be acknowledged on their approach and prompt response on all the tickets that we raised via the system. No matter how trivial the query, we always got a full, detailed response with graphics when needed in order to close the issue out in a prompt manner. I can’t tell you how important that was for us.
We are not always in project mode and, when we are, it is normally an addition to our workload and therefore can cause additional stress and pressure if the support is missing.
I have to say the knowledge of the BDO Eaton Square team and support was evident in this project from day 1 and the materials for training that were provided has ensured a smooth go-live.” - HR, Business Partner
Project Team:
- Showed Excellent product knowledge.
- Rapid response times.
- Flexible availability which helped greatly.
- Clear project approach and strong governance.
Additional Comments from the client:
“Structured, methodical, Technically excellent and Diligent”.
“Very knowledgeable of our system and processes”.
“It is clear the BDO Eaton Square SME, he is fantastic to work with a clear approach and technically excellent. 10/10”.
For 20 years BDO Eaton Square has been applying their latest knowledge and experience of HR, Workforce Management & Payroll Systems to the challenges facing companies. Find out more below.