From a finance perspective, where is most of your time spent as CFO?
Most of my time is dedicated to acquisitions: analysing targets, assessing cultural fit, creating synergies, and integrating new companies. Over the past 18 months, our approach has evolved from a purely growth-focused, quantitative analysis to a more strategic, long-term vision of our ideal targets.
Another key focus is data analytics. Many companies rush to adopt AI without ensuring data quality, but we are refining our Electronic Medical Records to generate standardised, reliable data across all subsidiaries. This isn’t just for financial insights, but also to improve operations. It helps track practitioner time with patients, monitor return visits, and optimise reimbursement and revenue growth.
The third major area is financial reporting. With better data infrastructure, we can analyse revenue trends, shifts in product and payer mix, and even how physician notes impact treatment and billing. Altogether, about 80% of my time is dedicated to these three areas.
How do you help newly acquired companies transition to your digital processes without disrupting patient care?
To streamline patient onboarding, we’re implementing AI-driven tools to assist with consultations, note-taking, and practitioner communication. We’re also introducing 3D scanners to enable 3D printing, which speeds up device production and delivery.
However, cultural resistance is a factor. Some clinicians are used to manual processes and may not immediately trust digital tools like 3D scanning. Beyond implementing new technology, a key focus is guiding teams through the transition to ensure adoption and trust in these advancements.
And are you involved in that as the CFO?
Yes, absolutely. A big part of my role is ensuring transparency by sharing financial information and key performance indicators (KPIs) with our teams. This helps them see how these changes can improve the quality of treatment and patient outcomes.
What’s a key challenge you’re facing in growing the business right now?
One of my biggest challenges is navigating the complexity of the US reimbursement system. Unlike Europe, where many countries have a standardised reimbursement schedule with government incentives, the US has thousands of different fee schedules, each with its own requirements and approval processes. This makes compliance and reimbursement more complex and requires careful financial management to ensure stability and growth.
Despite these challenges, we remain one of the top EBITDA performers in our group. Balancing growth while maintaining strong financial performance is key, as it allows us to reinvest in the business, support acquisitions, and continue expanding our market presence.