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  • Business Led CRM Implementation or Optimisation

Business Led CRM Implementation or Optimisation

You have or you are about to invest in a CRM solution, or you have one that you are not using and is providing no value.  The majority of CRM implementations are tech-led, focused on getting the technical solution live and consider it complete - even if no one is using it or the system doesn’t meet real business needs.

You cannot achieve your CRM goals through technology alone, it’s a simple as that.
We deliver from a business first - technology second approach to deliver that CRM Holy Grail; One view of the Client and all cross functional engagements that is used and updated daily by all the required staff.

Our Solutions:

  • Client/Customer segmentation modelling
  • Review of existing CRM solution and optimisation for business needs and decision making
  • Training and Success management to make sure the system is used and delivering
  • Communications and change management to bring stakeholder and user on the journey required
  • Integration of CRM with other business software and technologies

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