Business Led CRM Implementation or Optimisation
You have or you are about to invest in a CRM solution, or you have one that you are not using and is providing no value. The majority of CRM implementations are tech-led, focused on getting the technical solution live and consider it complete - even if no one is using it or the system doesn’t meet real business needs.
You cannot achieve your CRM goals through technology alone, it’s a simple as that.
We deliver from a business first - technology second approach to deliver that CRM Holy Grail; One view of the Client and all cross functional engagements that is used and updated daily by all the required staff.
- Client/Customer segmentation modelling
- Review of existing CRM solution and optimisation for business needs and decision making
- Training and Success management to make sure the system is used and delivering
- Communications and change management to bring stakeholder and user on the journey required
- Integration of CRM with other business software and technologies